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© Suffolk Heritage Food Tours Ltd. 2018 
website design – charlieboyden.xyz     |   

Business Privacy Policy

This privacy policy sets out how Suffolk Heritage Food tours uses and protects any information

that you give Suffolk Heritage Food Tours when you use this website.

The term'Suffolk Heritage Food Tours Limited' or 'us' or 'we' refers to the owner of the website www.suffolkheritagefoodtours.com whose registered office is Saracens House, 25 St. Margaret's Green, Ipswich IP4 2BN. Our company registration number is 11159901. The term 'you' refers to the user or viewer of our website.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 25th 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union. 

Suffolk Heritage Food Tours is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Suffolk Heritage Food Tours may change this policy from time to time by updating this page. You should check this page from time to time to ensure

that you are happy with any changes. This policy is effective from 23rd Febuary 2018.

What type of information do we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

Online Bookings and Transactions - we collect personal information such as your credit card, credit card billing address and related billing information if you purchase services on our website. We use this information to fulfil your orders and bill you for them. All financial information that is collected is held in strict confidence and solely used for the purpose of processing a transaction you have requested. This is not shared or displayed publicly.

We collect and use your information for the purposes of providing ticketing related services for you. We may use your information to issue a ticket, provide you with important event related communications, such as a notice if there is a cancellation or change in the timing of the event, provide you with assistance if you lose your tickets and for other such ticketing related purposes.

How do we collect information

When you send a message through our website contact form or when you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

What we do with the information we gather

We collect such Non-personal and Personal information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 

  • To provide and operate the services.

  • We may use the information to improve our products and services. 

  • To comply with any applicable laws and regulations. 

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services.

How we store, use, share and disclose your personal information

Our company is hosted on the Wix.com platform, Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

United Kingdom and European Union law, states that all websites must offer you the option of rejecting these cookies, and understand how we use them. We assume that by offering this information for you to read and by you continuing on this site you have provided consent. By looking in your browser settings you'll be able to find the cookies that we are using.

The cookies we are using or may use


Cookie name              Life span                     Purpose

svSession                   Permanent                 Creates activities and BI

hs                                Session                       Security

incap_ses_$               Session                       Security


incap_visid_$             Session                       Security


nlbi_{ID}                     Persistent cookie        Security

XSRF-TOKEN             Persistent cookie        Security

smSession                Two weeks                    Identify logged in site members

Session cookie

We use this session cookies on all of our websites to make sure we can distribute the use of our website evenly. When you visit the website, it assigns your browser to a particular server. The cookie expires after one day.


We sometimes embed videos from YouTube channels using YouTube's privacy - enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. You can read more about this at https://support.google.com/youtube/answer/171780?hl=en-GB.

Facebook / Instagram

We use the Facebook pixel cookies to allow us to tailor our advertising to you when you use Facebook. These cookies allow us to understand how you are using our site so we can advertise or in some cases leave you out of our advertising. For more information about Facebook pixel cookies, go to https://www.facebook.com/ploicies/cookies/.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Saracens House, 25 St Margaret's Green, Ipswich IP4 2BN; or you are invited to contact us at info@suffolkheritagefoodtours.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.