Terms & Conditions
By purchasing tickets and / or participating on the tours conducted by Suffolk Heritage Food Tours,
you have read, understood, and agreed to Suffolk Heritage Food Tours Terms and Conditions.
Booking and Cancellation Policy for Scheduled Tours
To secure a booking for a Suffolk Heritage Food Tours, the full amount is required at the time of booking and must be made at least 10 days before the start of the tour. Bookings can be considered confirmed only after payment has been completed. All tickets sold are non-refundable as your space is guaranteed on the tour.
Cancellations: If given sufficient advance notice of at least 10 working days, we will do our best to transfer you on to another tour that is available that suits you. Or you can transfer your ticket to some one else. We require a minimum number of bookings to run our scheduled tours, either 7 or 8 participants depending on which tour. If we do not achieve the minimum number of bookings then we can offer an alternative date or your payment will be cancelled 72 hours before the tour date and will be refunded to the original form of payment. You will be contacted by telephone or email to inform you of the cancellation.
Refunds: All tickets sold are non-refundable as your space is guaranteed on the tour. If for any reason you are entitled to a refund we will refund your booking with Suffolk Heritage Food Tours Ltd in the same way as you made payment. Refunds will only be given on the ticket price, not on any other costs incurred. If you have purchased extra tickets by mistake or bank error, we need to be notified within 24 hours of the purchased ticket to qualify for a refund.
Content: Suffolk Heritage Food Tours reserves the right to alter or change the itinerary in case of non-availability of a product, service or venue in the case of any not being available on the date of the tour.
Attending a Tour or Event
Before you finalise your booking, please read all the information that applies to the tour or event and / or ticket. If you or any member of your party has specific requirements please raise these when booking and we will do our best to address your query. There can be no guarantee that requirements can be met if not notified at the time of booking. When you receive your tickets check the details carefully. When attending a tour, carry proof of age if applicable.
Transport delays etc: Please make sure you arrive on time as we can not wait due to commitments on the tours. Please give us a call if you will be delayed or if you can not find us so we can let you know where to meet the tour en route. Contact telephone number 07479 525595. Please note that trains and other forms of transport can be delayed or cancelled. We can not be held responsible for delays from public transport or other delays in your travel time.
Weather conditions: We conduct tours in all weather, rain or shine unless we feel the tour would be unable to run if the weather is extreme. If the tour was suspended, you will be reimbursed for partial or full price of ticket depending on the time the tour was suspended. If the tour guide did not suspend the tour but you do not want to continue with the tour due to weather elements, you will not get reimbursed for the ticket(s). You are responsible for yourself and your own safety.
Allergy and dietary requirements: Unfortunately we can not guarantee that all our food served on our tours are free from traces of nuts and some times gluten too. Therefore, we can not guarantee an environment free from allergens. If you or any member of your party has specific requirements please raise these before booking and we will endeavour to address your query and inform our food and drink partners of your needs.
Suffolk Heritage Food Tours excludes all liability for any loss, damage to personal property or injury to you, howsoever caused but does not exclude liability where any death or injury is caused by the negligence of Suffolk Heritage Food Tours Ltd.
Data Protection and Photography
Personal data shall be processed in accordance with the company’s data protection policy. Photographs and video footage may be taken during the trip for promotional or editorial purposes. These images may be used online or in printed matter. If you do not want images of yourself or clients to be used please let us know in writing in advance of the trip.
This website and its content is copyright of Suffolk Heritage Food Tours - © Suffolk Heritage Food Tours Ltd. 2018. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Website usage terms and conditions
The term ‘Suffolk Heritage Food Tours’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Saracens House, 25 St. Margaret’s Green, Ipswich IP4 2BN. Our company registration number is 11159901. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by Suffolk Heritage Food Tours and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Suffolk Heritage Food Tours. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Suffolk Heritage Food Tours takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Suffolk Heritage Food Tours may hold you liable for any loss, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reasons of any claims, demands and actions that arise as a result of your breach of these terms and conditions. This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the company’s breach of these terms and conditions.
These terms and conditions shall be governed by and construed in accordance with the laws of England. Any disputes relating to your access to and use of the site shall be determined by the English courts, you are responsible for compliance with any applicable laws of the country from which you are accessing the site.